Refund and Returns Policy – SA Wears

Last Updated: July 20, 2026

At SA Wears, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

You may request a return or exchange if:

  • You received the wrong product.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be submitted within 7 days of receiving your order.
  • The item must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • A valid proof of purchase or order number is required.

Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns or exchanges for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags or packaging.
  • Products purchased during clearance or final sale (unless they arrive damaged or incorrect).
  • Returns requested after the 7-day return period.

Exchange Policy

If your return request is approved, you may exchange the item for:

  • The same product in a different size (subject to availability).
  • The correct product if an incorrect item was delivered.
  • A replacement for a defective or damaged item.

If the requested replacement is unavailable, a refund may be offered at the sole discretion of SA Wears.

Refund Policy

Since SA Wears operates on Cash on Delivery (COD), approved refunds will be issued through a bank transfer or another mutually agreed payment method.

Refunds are only issued when:

  • A replacement item is unavailable.
  • The product received is damaged, defective, or incorrect.
  • SA Wears is unable to fulfill your order after confirmation.

Refunds will not be issued for:

  • Change of mind after delivery.
  • Incorrect size selection by the customer (please refer to the size guide before ordering).
  • Minor variations in color due to screen settings or lighting during product photography.

Approved refunds are processed within 7–10 business days after the returned item has been received and inspected.

Return Process

To request a return or refund:

  1. Contact our customer support within 7 days of receiving your order.
  2. Share your order number along with clear photos or videos showing the issue.
  3. Wait for return authorization from our support team.
  4. Pack the item securely with all original tags and packaging.
  5. Once we receive and inspect the item, we will notify you of the approval or rejection of your request.

Shipping Charges

  • If the return is due to an error by SA Wears (wrong, damaged, or defective item), we will bear the return shipping cost.
  • If a return is approved for any other eligible reason, the customer may be responsible for the return shipping charges.

Right to Refuse Returns

SA Wears reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy.

Policy Updates

SA Wears may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the revised effective date.